Sr Manager, Program Management

Employment Type

: Full-Time


: Non-Executive Management

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ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to simplify how patients get on and stay on therapy. We fulfill our mission by providing our customers with innovative services such as patient and provider messaging, the design and operation of copay, vouchers and patient affordability programs, and hub services, all of which accelerate speed-to-therapy and help improve outcomes for manufacturers, healthcare providers and patients.. ConnectiveRx was formed in 2015 by bringing together the industry-leading business of PSKW, PDR/LDM, Careform (2017) and The Macaluso Group (2018) to advance our technology-driven expertise in providing state-of-the-art commercialization solutions. To learn more about our company, visit Job Description. Provide input to the Director, Program Management to develop the strategy and budgets for the Company's larger more complex program accounts/brands to ensure quality implementation, ongoing management of program terms and conditions and high levels of customer satisfaction. The implementation process includes analyzing the customer business operations while offering best practices that are compatible with the ConnectiveRx solution. The Sr. Manager, Program Management will interface with other functional areas such as claims, adjudication (internal and external) finance and commercialization.. Essential Duties:. Serve as the primary liaison with customers during implementation process. Ensures client deliverables are met in timely and quality manner.. Monitor budget and revenue expectations on an ongoing basis.. Manage all aspects of the implementation of programs including estimating resource needs, resource management/scheduling, customer issue tracking, technical problem resolution, and development of specifications and management of project communications.. Coordinate activities and communicate status among various stakeholders - client, client vendors, ConnectiveRx vendors and resources.. Build customer confidence and establish an ongoing long-term partnership with the client/brand's management team and manage client expectations.. Ongoing and regular customer contact and support to ensure complete customer satisfaction by adhering to SOP's, business practices and performance metrics.. Resolve client questions/issues on a day-to-day basis.. Report project progress, including deliverables, significant milestones, risks and mitigation strategies, to both customers and the management team.. Optimizing the implementation process for future projects/programs.. Assist with development and modification of documentation as needed and create client report templates.. Monitors Invoicing in to ensure timeliness of process.. Develop ad hoc reports or develop specifications for developer for client ad hoc reports as well as Quality review and distribution of client reports.. Identify new business opportunities with clients and coordinate with the sales/business development team.. Education. Bachelor's degree desired; business, management information systems, marketing or communications required.. Experience. At least 5-10 years of experience in managing a budget, client/account reviews, performance metrics.. Knowledge. Intermediate knowledge of MS Office, EXCEL, PowerPoint, and ACCESS.. Skills. Superior written and verbal communication skills.. Detail-oriented, process oriented and controls oriented.. Equal Opportunity Employer: This employer (hereafter the Company) is an equal opportunity employer and does not discriminate in recruitment, hiring, training, promotion, or other employment policies on the basis of age, race, sex, color, religion, national origin, disability, veteran status, genetic information, or any other basis that is prohibited by federal, state, or local law. No question in this application is intended to secure information to be used for such discrimination. In addition, the Company makes reasonable accommodation to the needs of disabled applicants and employees, so long as this does not create an undue hardship on the Company or threaten the health or safety of others at work. This application will be given every consideration, but its receipt does not imply that the applicant will be employed.. ConnectiveRx is a leading, technology-enabled services company that works strategically with biopharmaceutical manufacturers to help comm...

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